INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Contact Us

If you have any questions, concerns, or need further assistance, please feel free to reach out to us.
Email: bitay168@gmail.com

We aim to respond to all inquiries within 24 hours. Thank you for y

Refund Policy

We offer a 30-day refund policy from the date of purchase. To qualify for a refund:
1. The product must be unused and in its original packaging.
2. Proof of purchase (e.g., receipt or order number) is required.
3. Customers are responsible for return shipping fees unless the item is defective or incorrect.

Please contact us at support@[yourdomain].com to initiate the process. Once approved, refunds will be processed within 7 business days.

Privacy Policy

We value your privacy and are committed to protecting your personal information. Key points include:
- We collect personal information solely for order fulfillment and customer support purposes.
- Your information will not be shared with third parties except as required by law.
- You have the right to access, update, or delete your information at any time.

For detailed information, please read our full Privacy Policy [link].

Shipping Policy

Processing Time: Orders are typically processed within 2-3 business days.
Shipping Time: Delivery time depends on your location and selected shipping method:
- Standard: 35-45 business days
Tracking: A tracking number will be provided once your order is shipped.

Please note: Customs fees may apply for international orders. These fees are the responsibility of the customer.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS